FAQs

Discounts

  • Free Shipping available for purchase of more than 5 products. Discount automatically applied at Check Out. 
  • Buy 4 and get SGD $4 off, discount automatically applied at Check Out.

 

Payment Methods

We are glad to be able to provide a variety of payment methods to our international customers. 

Our payment methods are through Shopify and we do not store your banking information. 

 

Shipping

Please allow 2-3 business days for payment to be processed. Once payment is processed we will aim to ship the order out as soon as possible. We are yet to be able to provide a standard shipping timeframe for overseas order, however we aim to get it to you within 10-14 business days.

We seek your understanding in the event that there are shipping delays beyond our control. Do reach out to us at Jmascot.trading@gmail.com and we can help to follow up on your order. 

  • Singapore 

Singapore orders will be shipped within 2-3 business days. 

  • Australia
Australia orders will be shipped within 4 business days.

 

Return & Exchange Policy

Once orders are processed, no refunds or exchange are possible. We seek your understanding that no refunds or exchange will be provided for change of mind and/or products that have been open from original packaging. 

Returns and Exchanges are at the discretion of J Mascot Trading, "the seller". Should you have any queries do not hesitate to reach out to us at Jmascot.trading@gmail.com.

 

Wholesale and others

Enquire for wholesale price and product listings at Jmascot.trading@gmail.com.